PRIVACY POLICY

Privacy Policy
Effective Date: January 2026

The Truce Room Mediation Center (“The Truce Room,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, store, protect, and disclose personal information when you visit our website, submit a form, schedule a consultation, communicate with us, or use our services.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• your name

• email address

• phone number

• billing or payment-related information

• scheduling and appointment information

• inquiry or intake details you voluntarily provide

• records of your communications with us

• website usage information such as IP address, browser type, referral data, device information, cookies, and pages visited

2. How We Use Personal Information

We collect and use personal information only as reasonably necessary to operate The Truce Room, communicate with you, manage your account, schedule services, prepare for services, provide requested services, maintain internal records, improve website functionality, refine services for your specific needs, and comply with legal obligations.

We do not use personal information for unrelated exploitation, resale, data brokerage, or unrelated third-party commercial marketing.

3. No Sale, No Sharing, No Exploitation

The Truce Room does not sell, trade, rent, or exploit your personal information for monetary gain or unrelated third-party advertising purposes.

Your information is maintained for internal business use only, including:

• account administration

• communication

• scheduling

• billing

• service preparation

• service delivery

• documentation

• internal quality improvement related to your specific matter

We do not disclose your information to outside parties except:

• to service providers acting on our behalf and only as needed to operate the business, such as website, scheduling, payment, communication, storage, or form-processing providers

• where disclosure is legally required

• where disclosure is reasonably necessary to report suspected abuse, neglect, threats, crimes, fraud, stalking, coercion, intent to harm, or other serious safety concerns

• where disclosure is otherwise authorized by law

4. Safety, Crime, Abuse, Threats, and Required Reporting

We treat client information with care and discretion. However, privacy and confidentiality are not absolute. The Truce Room may disclose information to law enforcement, courts, emergency responders, child-protection or adult-protection agencies, or other appropriate authorities when required by law or when reasonably necessary to report suspected abuse, neglect, threats, crimes, fraud, coercion, stalking, intent to harm, or other serious safety concerns.

Texas mediator ethics expressly recognize that confidential information may need to be disclosed when required by law.

5. Cookies, Analytics, and Site Tools

Our website may use cookies, analytics tools, embedded content, form tools, scheduling tools, payment tools, or similar technologies to support site functionality, improve performance, understand traffic patterns, and help us maintain the website.

If third-party tools are integrated into the site, those providers may process information as needed to support the services they provide to us.

6. Third-Party Service Providers

We may use third-party service providers for functions such as website hosting, scheduling, payment processing, forms, communications, cloud storage, and analytics. These providers may process personal information only as needed to support our business operations and service delivery.

We do not authorize third-party providers to use your information through us for unrelated exploitation or resale.

7. Data Security

We take reasonable steps to safeguard personal information, but no website, email system, text channel, cloud platform, or internet transmission can be guaranteed 100% secure. Texas’s Data Privacy and Security Act requires covered businesses to establish privacy and data-protection safeguards, and Texas residents may have certain statutory privacy rights depending on applicability.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

• provide services

• maintain internal business records

• comply with legal, tax, or operational obligations

• resolve disputes

• enforce agreements

• protect the business and its users

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Texas Privacy Rights

The Texas Data Privacy and Security Act, effective July 1, 2024, grants Texas residents certain rights over their personal data and imposes duties on covered businesses that process consumer personal data. Applicability depends on the business and its data practices. Requests relating to privacy may be directed to us using the contact information below.

10. California Privacy Notice

If you are a California resident, you may have privacy rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, including rights to know, delete, correct, and opt out of the sale or sharing of personal information, along with protection against discrimination for exercising applicable rights. California’s official guidance explains those rights and the compliance framework for covered businesses.

11. Our California-Specific Position

The Truce Room includes this California-specific notice for transparency. We do not sell or share personal information as those terms are used in California privacy law, and we do not use personal information for unrelated advertising resale, broker activity, or outside commercial exploitation.

We collect and use personal information only for internal business purposes and to provide the services you request. California residents may contact us to submit applicable privacy requests.

12. Children’s Privacy

Our website and services are not intended for unrestricted direct use by young children acting on their own. Where a minor is involved in a matter, information should generally be submitted by a parent, guardian, attorney, or other authorized adult as appropriate.

13. Third-Party Links

Our website may contain links to third-party websites, tools, or resources. We are not responsible for the privacy, content, or security practices of third-party sites or services. Their own terms and privacy policies will apply.

14. Policy Changes

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Continued use of the website after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.

15. Contact

Questions or privacy requests may be directed to:

The Truce Room Mediation Center
Email: letsmeet@thetruceroom.com
Phone: 817-420-7574